Terms & Conditions
Welcome to RAVN RAVN.
When you are shopping with us you are automatically accepting our sales conditions.
This is why we advise you to thoroughly read through all of the below mentioned terms and conditions before you start shopping on RAVN RAVN.
HANDLING
We send all merchandise as packages, which makes it possible to track them in case of problems.During shipment the package is insured and we kindly ask you to verify the content upon delivery. Should the package or the content be damaged upon arrival please report it to the carrier and RAVN RAVN immediately, or no later than two days after receiving it. Then return the items to us. RAVN RAVN is not responsible for items damaged during transportation.
We always pack everything carefully, thereby minimizing possible damage.
SHIPPING
SHIPPING IS FREE ON ALL ORDERS WITHIN THE EU, WHEN THE ORDER IS ABOVE 1000 DKR.
The shipping costs for orders below 1000 Dkr amounts to 150 kr. Regardless of the country within EU
In RAVN RAVN we strive on a quick delivery, so all orders are shipped within 1-2 business days.
Should there be delays from the carrier, then RAVN RAVN can not be held liable.
Goods to EU countries and countries outside the EU will be sent via a carrier of your choice - you can choose when checking out.
may take up to 5 days.
SHIPPING OUTSIDE EU
SHIPPING IS FREE ON ALL INTERNATIONAL ORDERS OUTSIDE THE EU, WHEN THE ORDER IS ABOVE 7000 DKR.
The shipping costs on all international orders outside EU is 350 DKK when the order is below 7000 Dkr.
You can choose the shipping company and type when checking out.
RETURNS
ALL RETURNS IS AT THE CUSTOMERS OWN EXPENSE.
RAVN RAVN gladly accept returns. You have to return the merchandise no later than 14 days from the date of receipt. All returned items have to be returned folded in the original poly bags with their original hand tag, otherwise we can not accept the returned items. For Christmas you will be able to change or refund until the 15th of January. We do not accept items that have been worn, altered, or washed, and without the tags. The RAVN RAVN return tag must also be attached. Without the return tag we do not accept returns.
The first step in returning your purchased item is to contact costumer service on customer@ravnravn.com. Please enclose your name, order number and whether you want a refund or just exchange to a different item.
The next step is send your item back to us.
It is possible to use a carrier of you choice, but the package has to be delivered to the address below. We can not pickup at pickup points. You are responsible for the package until we receive it.
On international returns from outside the EU you need a pro forma invoice. We will provide you with this. All you have to do is to attach it on the outside of the return package. This step is very important to ensure that we don't pay import tax on returnes items. There is a fee on DKK 200 for items returned without proforma invoice and if there is a tax invoice from the freight company this will be withdrawn from the amount you have paid.
Please keep your postage receipt or track & trace number as a proof that the package was sent.
Shipping address :
West Logistics
Att. RAVN & RAVN
Michael Drewsensvej 7
8270 Højbjerg
Denmark
As soon as we have received the returned items and they have undergone a quality control check we will credit your account/credit card. We only credit the card that was used to purchase the items, in that way we can limit the use of stolen credit cards. We fully refund VAT within the EU. We do not refund any duties or local taxes outside EU. You may be able to recover these costs by contacting your local customs directly.
PLEASE NOTE THAT IT CAN TAKE UP TO 10 BUSINESS DAYS FOR THE REFUND TO APPEAR ON YOUR ACCOUNT.
GIFT RETURNS
ALL RETURNS IS AT THE CUSTOMERS OWN EXPENSE.
If you have received an item from RAVN RAVN as a gift and you do not want it, then you can return it and exchange for another item of the same value within 14 days. In case you want a more expensive item you have the option of paying the difference plus the freight expenses.
We cannot return any money as only the credit card used to purchase the item(s) can be credited.
NOTIFICATION OF DEFECTS
All merchandise is covered by The Danish Sale of Goods, giving you 24 months to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects, deficiencies, or wear and tear are due to negligentuse, a lack of maintenance, or simply
because of normal wear and tear your right to complain is renounced. In case of a complaint or a missing delivery. please contact Customer Service on e-mail: customer@ravnravn.com
ITEM AVAILABILITY
In case an item is sold out you may contact us at: customer@ravnravn.com. A customer service agent will inform you if we can re-order the item and put your name on a waiting list, or maybe help you find a similar item.
PAYMENT METHODS
RAVN RAVN accepts the following credit cards and payment forms:
VISA/Dankort
EURO/MASTERCARD
AMERICAN EXPRESS
VISA/Electron
PAYPAL
MobilePay
All prices are indicated in DKK (the Danish currency) and a 25% sales tax/VAT is included in the total amount for DK clients and the local VAT within EU. If you buy from countries outside EU, then the tax will be withdrawn, but you will have to pay local custom and VAT.
SECURITY
RAVN RAVN is committed to protecting your privacy. All information provided by you is gathered securely through the SSL (SecureSockets Layer). A SSL is a protocol that encrypts your information into codes so that your information is kept
secure while being transmitted via the Internet. Only PBS (your bank) has access to your information.
CUSTOMS AND SALES TAX /VAT
If your order is placed from an EU country you will have to pay the Danish sales tax/VAT but no customs fee.
This is according to customs policies regarding sales within the EU. If, however, your order is placed outside the EU then you may have to pay additional tax and duties in the country of destination. RAVN is not responsible for these or for any fees charged by customs. The carrier will contact you in case of any extra charges or customs clearance.
This might delay the delivery.
Please be advised that it is your responsibility to pay for these extra charges.
CONSUMER PROTECTION
All disputes between RAVN RAVN and the customer shall be decided in accordance with the substantive law of Denmark.
RAVN RAVN CUSTOMER GUIDELINES
Your new RAVN RAVN fur garment is made from fine natural fur.
Please consider the nature of the material when handling the garments.
Slight variations in colour and appearance may occur.
With time this garment could show variations in colour, which is not a defect, but simply a natural ageing process.
Slight transfer of colour or hairs may be inevitable when wearing the deeper and lighter colours with the light coloured garments.
Exposure to rain and humid conditions should be avoided.
Rain and water may cause staining and could affect the texture of this garment.
If exposed to rain / water, let it dry in a cool ventilated space away from heat source and direct sunlight.
Always use specialist fur and leather dry cleaners.
Your RAVN RAVN clothing item might be made from delicate fabrics. That is why we advise you to ALWAYS read the washing instructions before washing.
We hope that you will have a successful experience with Ravn and we are always available for further questions.
Kind regards
RAVN RAVN
